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Shipping Policy
Return & Exchange Policy
Description
Key Features
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Simulated Driving Experience: Features a realistic steering wheel and gear shifter to provide the "thrill of driving and overtaking through obstacles".
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Three Modes of Play:
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Adventure Mode: Engage with the interactive screen to navigate racing tracks.
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Push Forward Mode: Use it as a classic push-along toy car.
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Traction Forward Mode: Includes a mechanical pull-string feature for manual movement.
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Skill Development: Designed to help children "break through" challenges while improving hand-eye coordination and inspiring curiosity.
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Engaging Design: Boasts a "cute shape" in vibrant yellow with functional-looking headlights and a sleek racing aesthetic.
Shipping Policy
Welcome to Lelo Toys! We strive to make your toy shopping experience smooth, safe, and delightful. Please read our shopping policy carefully to understand how we handle orders, payments, deliveries, and returns.
📦 Order Placement
We accept orders through:
- Our official website (Lelo Toys)
- WhatsApp (0314-1132228)
- Facebook & Instagram Pages
- Phone Call & Email
Once an order is placed, our team will confirm availability and shipping details before processing.
📌 Note: For orders of Rs. 10,000 or above, customers are required to pay a 50% security deposit in advance. This amount will be deducted from the final total and is refundable in case of cancellation by the customer.
🚚 Delivery & Shipping
Nationwide Delivery Available
- Karachi: Same-day delivery available via Bike Rider services (e.g., Bykea, Yango).
Customer books and pays for the courier.
- Other Cities: Overnight delivery available via TCS (advance & extra payment required)
Courier Partners: Call Courier, PostEx, and TCS (on request with advance payment)
Delivery Charges (DC):
- Standard DC: Rs. 200
🕑 Delivery Timeframes
- Karachi: 3–5 working days
- Within Sindh: 10–15 working days
- Outside Sindh: 20–25 working days
These are estimated timelines. Delays may occur due to weather, courier issues, or holidays.
Return & Exchange Policy
1. We offer a 1-week checking warranty on all of our products. Our customers can easily exchange in case the product is delivered damaged or faulty.
2. Any complaint must be raised with a short video and pictures at lelotoys.shop@gmail.com or WhatsApp at 0314-1132228.
3. Refund & Exchange Policy
Refund & Exchange will be entertained if we are informed within 2 days of delivery. In case of a return, customers are required to send the product back to the return address mentioned on the package slip within 3–4 days. The refund will be initiated within 48 hours to the bank account provided by the customer.
A standard delivery charge of Rs. 200 will be deducted as a one-way shipping fee.
4. Colors may vary upon delivery of your merchandise. (Unless you have paid extra for the desired color) colors are not covered under any Exchange or Refund Policy.
5. Do not put tape or stickers on the manufacturer’s box.
6. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
7. For further queries about exchanges and returns, please contact us at lelotoys.shop@gmail.com or WhatsApp at 0314-1132228.



