Welcome to Lelo Toys! We strive to make your toy shopping experience smooth, safe, and delightful. Please read our shopping policy carefully to understand how we handle orders, payments, deliveries, and returns.

📦 Order Placement

We accept orders through:

 - Our official website (Lelo Toys)

 - WhatsApp (+92 3141132228)

 - Facebook & Instagram Pages

 - Phone Call & Email

Once an order is placed, our team will confirm availability and shipping details before processing.

📌 Note: For orders of Rs. 10,000 or above, customers are required to pay a Rs. 300 security deposit in advance. This amount will be deducted from the final total and is refundable in case of cancellation by the customer.

🚚 Delivery & Shipping

Nationwide Delivery Available

 - Karachi: Same-day delivery available via Bike Rider services (e.g., Bykea, Yango).
Customer books and pays for the courier.

 - Other Cities: Overnight delivery available via TCS (advance & extra payment required)

Courier Partners: Call Courier, PostEx, and TCS (on request with advance payment)

Delivery Charges (DC):

 - Standard DC: Rs. 200

 🕑 Delivery Timeframes

 - Karachi: 3–5 working days

 - Within Sindh: 10–15 working days

 - Outside Sindh: 20–25 working days

These are estimated timelines. Delays may occur due to weather, courier issues, or holidays.