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Shipping Policy
Return & Exchange Policy
Description
Product Overview
The toy features a sturdy natural wood frame housing five horizontal rows of colorful beads. Each row contains 10 beads, totaling 50 beads overall. The vibrant, primary colors make it visually engaging and help children distinguish between different rows or numerical groups.
Key Features
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Tactile Learning: Children can physically slide the beads from left to right to practice counting, addition, and subtraction.
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Color-Coded Rows: The beads come in five distinct colors: Red, Yellow, Blue, Green, and Black, which can be used to teach color recognition or represent different place values (e.g., ones, tens).
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Built-in Math Symbols: At the base of the frame, there are integrated wooden blocks featuring mathematical operators such as:
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Addition (+)
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Subtraction (-)
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Multiplication (×)
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Division (÷)
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Greater than/Less than (> / <)
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Durable Construction: Made from smooth-sanded wood with non-toxic paint, ensuring it is safe for little hands and built to last through years of home or classroom use.
Educational Benefits
This abacus is more than just a toy; it is a comprehensive learning center. It helps improve fine motor skills, hand-eye coordination, and logical thinking. It is an ideal resource for toddlers learning to count and for older children beginning to explore more complex arithmetic operations.
Shipping Policy
Welcome to Lelo Toys! We strive to make your toy shopping experience smooth, safe, and delightful. Please read our shopping policy carefully to understand how we handle orders, payments, deliveries, and returns.
📦 Order Placement
We accept orders through:
- Our official website (Lelo Toys)
- WhatsApp (0333 2787714)
- Facebook & Instagram Pages
- Phone Call & Email
Once an order is placed, our team will confirm availability and shipping details before processing.
📌 Note: For orders of Rs. 10,000 or above, customers are required to pay a Rs. 300 security deposit in advance. This amount will be deducted from the final total and is refundable in case of cancellation by the customer.
🚚 Delivery & Shipping
Nationwide Delivery Available
- Karachi: Same-day delivery available via Bike Rider services (e.g., Bykea, Yango).
Customer books and pays for the courier.
- Other Cities: Overnight delivery available via TCS (advance & extra payment required)
Courier Partners: Call Courier, PostEx, and TCS (on request with advance payment)
Delivery Charges (DC):
- Standard DC: Rs. 200
- FREE Shipping on orders of Rs. 3,000 or more
🕑 Delivery Timeframes
- Karachi: 1–2 working days
- Within Sindh: 2–3 working days
- Outside Sindh: 4–6 working days
These are estimated timelines. Delays may occur due to weather, courier issues, or holidays.
Return & Exchange Policy
1. We offer a 1-week checking warranty on all of our products. Our customers can easily exchange in case the product is delivered damaged or faulty.
2. Any complaint must be raised with a short video and pictures at lelotoys.shop@gmail.com or WhatsApp at 0333 2787714.
3. Refund & Exchange will be entertained if we are informed within 2 days of delivery. In case of return customers will have to send us the product back to the return address mentioned on the package slip within 3-4 days, and the refund will be initiated within 48hrs to the bank account provided by the customer. Rs. 200 will be deducted as a one-way delivery charge on orders availing free delivery.
4. Colors may vary upon delivery of your merchandise. (Unless you have paid extra for the desired color) colors are not covered under any Exchange or Refund Policy.
5. Do not put tape or stickers on the manufacturer’s box.
6. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
7. For further queries about exchanges and returns, please contact us at lelotoys.shop@gmail.com or WhatsApp at 0333 2787714.

